Your shipping cost is the amount you paid for postage when fulfilling an order. It is not the amount you charged the customer at the time of the order–that is your shipping price.
If you are using one of our integrated shipping solutions then your shipping cost will automatically be imported into your SellerActive account when you fulfill an order. Your shipping cost will be displayed in the Sales Report, Orders Report, and in exports from the Order Manager.
If you are not utilizing one of our integrated shipping solutions then you can input your shipping cost for an order via file upload in the ‘Shipping Cost Actual’ column.
Your shipping price is the amount you charged your customer for shipping at the time of the order.
SellerActive will automatically import the shipping price associated with your items from the marketplace. Your shipping price will be displayed in the Pricing Manager under the "Your Price" column, in the Order Manager when you click "Details" for an order, in exports from the order manager, and on the sales report. Currently, SellerActive does not manage your shipping price on the marketplace-level. If you need to adjust your shipping price then you must do that directly on the marketplace.