1. Select the 'Orders' drop-down menu and click on 'Jet Returns/Refunds'
2. The 'Pending Returns' button will be green if you have any returns that require your attention, otherwise, it will be blue. Click on this button.
3. You should now be on the 'Pending Returns' page and can click 'Review' next to the order to view the specifics of the return.
4. Here you can select whether you wish to issue a refund or not
Note: You must provide refund feedback or order feedback if you do not issue a full refund, otherwise, Jet.com will not allow you to complete the return.